FAQ

Product Information

What types of art do you offer?

We offer a curated collection of digital art, handmade macramé, and original artworks.

Can I request a custom size or design?

Yes, we accommodate custom requests. Please contact us at support@artixhub.com with your specifications.

Are the colors in the artwork true to what I see online?

While we strive for accuracy, slight variations may occur due to screen settings.

Ordering & Payment

How do I place an order?

Choose your favorite product and customize it. If it’s a painting, select the size and format (rolled, stretched, or framed). For macramé, just choose the design you love and head to checkout.

What payment methods do you accept?

We accept American Express, Apple Pay, Mastercard, Visa.

Can I modify or cancel my order after placing it?

Please contact us as soon as possible. Changes may be possible if the order hasn't been processed.

Shipping & Delivery

Do you ship internationally?

We currently don’t offer international shipping, but feel free to contact us at support@artixhub.com — we’re happy to discuss a suitable arrangement.

How long will it take to receive my order?

Estimated delivery times are listed on each product page, as timing varies by item.

How can I track my order?

Once shipped, you'll receive a tracking number via email.

Returns & Exchanges

What is your return policy?

We accept returns within 15 days of delivery. Items must be in original condition and securely packed. Once received and reviewed, your return will be issued as store credit. Please refer to our full return policy for more details.

How do I initiate a return or exchange?

Simply email us at support@artixhub.com and we’ll guide you through the process.

Are custom or personalized items returnable?

Custom items are non-returnable unless they arrive damaged or defective.

Care & Maintenance

How do I clean my macramé piece?

Gently dust with a soft brush or cloth. Avoid direct contact with water.

How should I care for my digital art print?

Dust gently with a dry, soft cloth. Avoid direct sunlight, humidity, and chemical cleaners to keep the colors vibrant over time.

Contact & Support

How can I contact customer service?

Reach out via our contact form or email us at support@artixhub.com.

What are your customer service hours?

You can contact us anytime via WhatsApp (icon at the bottom right) or email us at support@artixhub.com. We’ll do our best to get back to you as soon as possible.

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